Account Security

Most people who lose access to an account did not get "hacked" by a genius. They typed their password into a fake page, reused an old password or shared a code they should have kept private. The habits below stop most of these problems.

Use a strong, unique password

Use at least ten characters and mix words, numbers and symbols. A long sentence that only you know works well. Never reuse the password from your email, Facebook or e-wallet. If one of those leaks, a reused password opens everything. A password manager can create and store strong passwords for you.

Never share your OTP or PIN

A one-time password (OTP) or an e-wallet PIN is for you only. No support agent, admin or friend needs it. If someone asks, it is a scam.

Spot fake links and fake pages

• Check the address bar before you type anything.
• Use only the official link and save it as a bookmark.
• Do not click links sent by strangers on Facebook, Telegram, Viber or SMS.
• Be careful of pages that look the same but have a slightly different address.

Recognise fake support

Scammers pretend to be support to steal accounts. Real support inside the platform will not ask for your password, OTP or e-wallet PIN. It will not ask you to send money to a personal number. Use only the Help chat inside your account. See live chat support.

Protect your phone

• Lock your phone with a PIN, fingerprint or face unlock.
• Update your phone and browser.
• Install apps only from the official store.
• Do not root or jailbreak the phone.
• Do not save your passwords in a screenshot or a note that others can read.

Be careful on public Wi-Fi

Free Wi-Fi in cafes, malls and internet shops can be watched by other users. Use your mobile data when you log in or handle money. If you must use a shared computer, log out fully and never save your password.

Protect your e-wallet too

Your e-wallet is linked to your deposits and withdrawals. Keep its PIN private, turn on its security features, and check your transaction history often. If you lose your SIM or phone, contact your e-wallet and mobile provider immediately.

Do not share your account

Your account belongs to you. Do not let friends play on it and do not accept an account from someone else. Accounts that are shared or bought can be locked, and you cannot withdraw money that belongs to another person.

What to do if you think you were hacked

1. Change your password from a safe device, if you can still log in.
2. Open live chat and report it with your account number or email.
3. Change the password on your email and your e-wallet.
4. Check your transactions for anything you did not do.
5. Tell your e-wallet provider if money was moved.

Quick security checklist

• Unique password: yes.
• Official link bookmarked: yes.
• OTP and PIN kept private: yes.
• Phone locked and updated: yes.
• Logged out on shared devices: yes.

Also read password recovery, login help and withdrawals.Teach the people around you

Security is not only about you. A family member who borrows your phone, a friend who looks over your shoulder in a cafe or a relative who uses your e-wallet can all cause a loss. Tell them clearly that your accounts are private. Change your passwords if you ever gave one to someone. Review the devices that are logged in to your email now and then, and remove any that you do not recognise. Small, regular checks are far cheaper than fixing a stolen account.

Set a monthly reminder

Once a month, spend five minutes on your accounts. Change any password that you have used for a long time, check your e-wallet history for payments you do not recognise, and delete old screenshots that show codes or account numbers. Put the reminder in your phone calendar so that it becomes a habit. Prevention takes minutes; recovery can take days.

Learn to spot scams

See our full checklist on fake sabong sites and scams.

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